Feedback policy
I strive to do my absolute best to serve you in the most respectful, helpful way possible with all of my services. I am a member of the Association of Coaching and abide by their code of ethics. I access regular further training, supervision and personal therapy to maintain the highest of standards in my coaching practise. However, I am human and can mess up at times.
Purpose of the policy
This policy details how I gather feedback, what to do if something goes wrong and/or you are unhappy with my services and how I will deal with your feedback.
How I gather feedback from coaching clients
I ask for your feedback and check in throughout coaching sessions with how things are going, the way we are working and how we are tracking against the objectives we’ve set out for working together.
I also send out a feedback form midway through any longer term engagement or package of coaching sessions, as well as at the end of a set of sessions.
The questions in this form are designed to get you to reflect on where we are and how things are going, what needs to change or improve.
I am open to all feedback, including negative feedback as it helps me to grow and improve as a coach, service provider and human.
Should something go wrong at any time outside of these opportunities to feedback please email me and let me know what you are unhappy with.
How I will process your feedback
For simple errors and easily remedied complaints, I will do my best to resolve them within 14 days and notify you of the action taken.
I may request to meet with you to understand more fully what your experience has been, to investigate the complaint thoroughly. This meeting will be recorded to ensure accuracy. Data will be stored in compliance with my privacy policy.
In the case that a complaint is complex or there are multiple issues raised, I may request that you agree on the exact scope of the complaint in writing.
Upon receipt of an agreed complaint statement, I will ideally respond within 30 days; however complex complaints may take longer to investigate.
If I cannot respond within 30 days, I will keep in touch with you and provide regular updates and a target date to issue a response.
Further action
If you are not satisfied that your feedback has been adequately dealt with, you can take further action by requesting details of my insurance company, my supervisor and/or the Association for Coaching and contacting them directly.
Contact Details:
Notice updates
This notice was last updated on 14th June 2024.
I may update this notice from time to time so please check this page occasionally to ensure you are happy with any changes to this notice.